Care follow-up without the follow-through gaps

Every care request receives a response.

Q: Do volunteers need another account?

No. A responder will open a private assignment link and complete the follow-up without access to your church database.

Q: How is sensitive care information protected?

Access is limited by role and assignment. Private links expire, and authorized leaders retain an accountable history of the work.

Q: How quickly can we begin?

Most churches can begin with email notifications and their first care workflow in one to two business days. Database and text-message integrations follow a guided setup.

Q: Can we cancel at any time?

Yes. No advance notice is required, and access continues through the end of the billing period already paid for.

Ministry Follow-Up turns care forms into assigned, accountable follow-up. Volunteers get one simple link. Leaders see what is finished and what still needs attention.

Watch short walkthrough Book a 20 minute overview

Easy to install · Cancel at any time · Delivered with sample template

CARE LEADER VIEW● Follow-up active

Sample dashboard

What needs attention

Erin LakeHospital care · assigned to DanaDue today

Robert TurnerNew member · assigned to MarcusIn progress

Angela HarrisBenevolence · awaiting assignmentNew

Built inside a working church

Planning Center integration available

No database login for volunteers

Custom workflow in 1 to 2 business days

Clear enough to understand. Simple enough to use.

From “somebody should call” to “it has been handled.”

Four steps, the same every time, whether the request comes from your website, a card somebody fills in at a service, or Planning Center. Your church decides who answers each kind of request and how long they have. Nobody has to remember any of it.

A request arrives
From your existing form, Planning Center, or a Ministry Follow-Up form.
The right person is assigned
Your established care process decides who should respond.
Follow-up happens
The volunteer receives one clear, private assignment.
Leaders know it is done
Open work, completed work, and overdue requests stay visible.

“Receiving a request is not the same as making sure somebody followed up.”

This is why Ministry Follow-Up was built

Ministry focused. Privacy prioritized.

Sensitive care information deserves deliberate access.

Volunteers see only the assignment they are trusted to handle, not your church directory and not the rest of the care assignments.

Limited accessEach responder receives only the information needed for that assignment.
Time-limited linksPrivate assignment links expire, and reassigning the request stops the old link from working.
Role-based visibilityAdministrators, leaders, and responders have different views.
Accountable historyAssignment and follow-up activity remains visible to authorized leaders.

Follow-up flows

The follow-ups nobody remembers to make.

A family joins in March. Somebody welcomes them that Sunday. Then the calendar moves on, and by June nobody can say whether anyone spoke to them again. Not because the church does not care, but because nothing was ever in place to remind them.

A new family, over their first year

Same dayWelcome them, ask what brought them, offer to pray for the family.
1 weekA call about the New Members’ Class and which small groups are near them.
1 monthHave they found a group or a class yet?
3 monthsAre they volunteering, and would they want to?
1 yearAn anniversary somebody actually notices.

You decide on follow-ups: what to follow up on, how many times, how far apart, and who makes each one. It can stay with the person who welcomed them, so a family hears from somebody who remembers their name, or a particular call can go to a particular leader. Each one opens as an ordinary care request, so it is answered the same way everything else is, and a leader can see the ones that are late.

Visitors, new members, discipleship, bereavement, a hospital discharge: a follow-up flow works for any of them.

See it all work together

Care request and automated follow-up flow.

From the moment somebody asks to the moment a leader can see it is finished. See how a follow-up system helps assure your members are cared for.

A member asks for helpYour care form, on your website.

Grace Chapel

Member Care Form

Your nameTerry BoydWhat kind of care is needed?Hospital or illnessTell us what is going onMy father was admitted last night. Could someone visit?Send to the care team

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Works with your ministry

Keep the database you already use.

Ministry Follow-Up handles the accountability between receiving a request and completing the response. It does not ask your church to replace its member database.

Ask about your church system

Planning CenterAVAILABLE

Ministry Follow-Up formsAVAILABLE

Other church systemsAvailable by request

Straightforward pricing

Start with the care team you have.

Starter

$39/month

A smaller care team, notified by email.

✓ Up to 5 responders
✓ Up to 5 care forms
✓ Email notifications
✓ On-call scheduling

Start Starter

Most churches

Standard

$79/month

A larger team, notified by text or email.

✓ Up to 20 responders
✓ Up to 10 care forms
✓ Text as well as email
✓ Church database sync

Start Standard

Premium

$159/month

A larger church or multi-campus church.

✓ Unlimited responders
✓ Unlimited care forms
✓ Priority onboarding

Start Premium

Founding churches pay 35 percent less for their first year. Only a limited number of spots remaining.

Ask about founding pricing

Questions churches ask

Will this replace our church management system?

No. Ministry Follow-Up works beside your existing records and focuses on whether the promised response actually happened.

Do volunteers need another account?

How is sensitive care information protected?

How quickly can we begin?

Can we cancel at any time?

Walk through one request from arrival to completion.

Watch one care request from the ask to the answer, then talk through your own process with us.