From the moment somebody asks to the moment a leader can see it is finished. And how a follow-up flow keeps a new family from quietly going unnoticed. Every screen here is the real thing.
A member asks for care
Review a request arriving, the rotation being checked, the link being opened, the call being placed, the report being written, and the leader being told it is done.
A member fills in your care formOn your own website, or from a link you text or email. No account, no app.
Grace Chapel
Member Care Form
Send to the care team
Your websiteMinistry Follow-UpEncrypted in transit, and stored only for your church.
TBTerry BoydHospital or illness · just nowNew
It is now a request your church can be held to, not a message that may or may not have been seen.
Hospital or illness · responder rotation
SOSam OkaforLast assigned Aug 26
RARuth AlvarezLast assigned Aug 30
DRDana ReidLongest since last assignedNext
Or send every request of one kind to one person. Your church decides, not us.
TBTerry BoydHospital or illnessAssigned
DRDana ReidCare team · assigned 3:59 PM
Email sent to Dana
Text sent to Dana
Care leader can see it is assigned
GCGrace Chapel Care Teamnotify@ministryfollowup.com
New assignment: Hospital visit for Terry Boyd
Hello Dana,
PERSON TO CONTACTTerry BoydHospital or illness · requested 3:59 PM today
Open my care assignment
Please complete this follow-up within 3 days.
Open my care assignment
A deacon on a hospital corridor is not going to remember a password. The link works once it is hers and stops working after the window your church sets.
Everything else, the leader view, the reports, the settings, needs a real sign-in.
1Review
2Contact
3Report
TBTerry BoydHospital or illness
My father was admitted last night. Could someone visit?
Requested
Sep 1, 3:59 PM
Best way to reach
Phone call
Phone
(813) 555 0148
Household
Terry and Alicia Boyd
✓Review
2Contact
3Report
☎ Call Terry(813) 555 0148
Dana’s own number is never shown, and Terry’s number never has to be passed around a group chat.
✓Review
2Contact
3Report
☎ Call Terry(813) 555 0148Send a text instead
Some care is fine over text. A father in hospital is not. The design says so without a policy document saying so.
✓Review
✓Contact
3Report
Complete my follow-up
GCGrace Chapel Care Teamnotify@ministryfollowup.com
Completed: Hospital visit for Terry Boyd
Hello Pastor Ellis,
COMPLETED BYDana ReidSep 1, 5:22 PM · within 3 days
Open the completed follow-up
Care leader view
TBTerry BoydHospital · Dana ReidCompleted
Follow-up reportVisited at 4pm. Father stable, moving to a ward tomorrow. Meals arranged for the week. Alicia asked for prayer on Sunday.Dana Reid · Sep 1, 5:22 PM
Only people your church has given access can read this, and every opening of it is recorded.
Open care, this week
MDMarisol DelgadoNew member · unassigned2 days
WPWalter PrineGrief · Sam OkaforIn progress
TBTerry BoydHospital · Dana ReidCompleted
The same three lines arrive by email every week, on the day and at the time your leaders chose.
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A new family joins
The same flow, stretched across a year. This is the one most churches lose, and it is lost in the quiet weeks rather than on the first Sunday.
A family joinsYour membership form, or a card someone filled in on Sunday and your office typed up.
Grace Chapel
Membership Form
Submit
Membership formNew member follow-upAndre and Nicole Lewis, joined Sep 1.
Same dayWelcome call
Week twoNew Members’ Class and small groups
Week fiveCheck in, and ask how they are settling
Month threeWhere they might want to serve
One yearAnniversary, from a pastor
New member follow-up
ALAndre LewisJoined Sep 1
Chosen for this step. The next step can go to someone else, and often should.
GCGrace Chapel Care Teamnotify@ministryfollowup.com
New assignment: Welcome for Andre Lewis
Hello William,
WHAT TO COVER
Welcome them to the church. Ask whether they have any questions about us. Offer to pray for him and his family. Offer to meet them personally next Sunday.
Open my care assignment
Open my care assignment
A deacon between services should not be asked to remember a password to be kind to a new family.
1Review
2Contact
3Report
ALAndre LewisNew member · joined Sep 1
Household
Andre and Nicole, two children
Found us
A friend invited them
Welcome them to the church. Ask whether they have any questions about us. Offer to pray for him and his family. Offer to meet them personally next Sunday.
✓Review
2Contact
3Report
☎ Call Andre(813) 555 0102Send a text instead
A first call from a person beats a first text from a system, so the call is the bigger button.
✓Review
✓Contact
3Report
Complete my follow-up
Andre Lewis · plan
Same dayWelcome call · done Sep 1
Week twoOpens Sep 15, on its own
Week fiveScheduled
Month threeScheduled
One yearScheduled
This is where most churches lose a family. Not on the first Sunday, on the fourth.
GCGrace Chapel Care Teamnotify@ministryfollowup.com
Week two: Andre Lewis
Hello William,
WHAT TO COVER
Call about the upcoming New Members’ Class, and give them information about small groups near them.
LAST TIME
Warm call. Prayed for the family. Nicole asked about childcare on Wednesdays.
Open my care assignment
Andre Lewis · care history
Week two callSigned up for the New Members’ Class on the 21st. Joining the Tuesday small group near them. Childcare question answered.Deacon William Jones · Sep 15
Same day welcomeWarm call. Prayed for the family. Nicole asked about childcare on Wednesdays.Deacon William Jones · Sep 1
ALAndre and Nicole LewisMembers since Sep 1On plan
Same dayWelcome call · William Jones
Week twoClass and small group · William Jones
Week fiveSettling in · Ruth Alvarez
Month threeServing conversation · Pastor Ellis
One yearAnniversary, opens Sep 1
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What next
Start now and your church is set up with its Member Care form published and a new member follow-up ready to switch on. Or twenty minutes with us first, about how follow-up works at your church today.